Your One-Stop Online Shop

At Prime Ora Ecom Zone ("We", "Our", or "Us"), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit primeoraecomzone.com or use our services. Please read carefully and contact us at contact@primeoraecomzone.com with any questions or concerns.

1. Information We Collect

We collect information to provide, maintain, and improve our services, communicate with you, and ensure a secure shopping experience. Types of information include:

a. Personal Information: Name, email address, phone number, shipping and billing address, account login details, and other personal identifiers provided when you create an account, place an order, or subscribe to newsletters.

b. Payment Information: Credit/debit card details or other payment methods processed securely through trusted third-party payment providers. We do not store raw card numbers or sensitive payment credentials on our servers.

c. Usage & Behavioral Information: Browsing activity, pages visited, products viewed, items added to cart, IP address, device and browser information, and location data to enhance site functionality and provide personalized recommendations.

d. Communication Information: Any emails, messages, or inquiries you send to contact@primeoraecomzone.com, including support requests or feedback.

e. Marketing & Preferences: Information about your preferences, interests, and opt-ins for promotions, newsletters, or special offers.

2. How We Use Your Information

Your information allows us to deliver a seamless and secure shopping experience. Common uses include:

• • Processing orders, payments, refunds, and returns efficiently.
• • Sending transactional emails, updates about your orders, promotions, and newsletters (if opted-in).
• • Personalizing product recommendations and improving website functionality and performance.
• • Detecting, preventing, and responding to fraud, abuse, or other illegal activity.
• • Conducting analytics, market research, and surveys to enhance our products and services.
• • Complying with legal obligations and enforcing our Terms of Service.

3. Information Sharing & Disclosure

We value your privacy and do not sell your personal information. We may share your data with:

• • Trusted third-party service providers for order fulfillment, shipping, payment processing, and customer support.
• • Analytics and marketing partners using aggregated or anonymized data to improve services.
• • Legal authorities or in response to lawful requests to protect our rights, comply with regulations, or ensure safety.

We never share personal information for advertising or sales purposes without your explicit consent. For questions, email contact@primeoraecomzone.com.

4. Data Retention

We retain your personal data only as long as necessary for business purposes, legal compliance, or to provide services. After this period, data is securely deleted or anonymized. You may request deletion of your data by contacting contact@primeoraecomzone.com.

5. Data Security

We employ industry-standard security measures including encryption, secure servers, firewalls, and restricted access controls to protect your information. While we take every precaution, no system is completely risk-free. We encourage you to use strong passwords and avoid sharing account credentials. Report any suspicious activity to contact@primeoraecomzone.com.

6. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to:

• • Maintain login sessions and shopping cart items.
• • Track site usage for analytics and performance improvements.
• • Personalize your browsing experience with recommendations and promotions.

You may disable cookies in your browser, but certain site functionality may be limited. For questions, contact contact@primeoraecomzone.com.

7. Your Rights

If you are a resident of certain jurisdictions, including the EU (GDPR) or California (CCPA), you have rights regarding your personal data:

• • Access and obtain a copy of your personal information.
• • Request correction or updates to inaccurate data.
• • Request deletion of your personal data.
• • Opt out of receiving marketing communications.
• • Object to specific processing of your data.

To exercise these rights or ask questions about your data, contact contact@primeoraecomzone.com.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact contact@primeoraecomzone.com immediately to have it removed.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after updates constitutes acceptance of the revised policy. For inquiries about changes, contact contact@primeoraecomzone.com.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please email our dedicated support team at contact@primeoraecomzone.com. We aim to respond promptly and provide full assistance.

Welcome to Prime Ora Ecom Zone. By accessing primeoraecomzone.com, you agree to comply with these Terms and Conditions and all applicable laws. Please read carefully before using our services. For any questions, contact contact@primeoraecomzone.com.

1. Acceptance of Terms

By using our website, you acknowledge and accept these terms. If you do not agree, please refrain from accessing or using our platform. Continued use of our website constitutes acceptance of any changes or updates to these terms.

2. Account Responsibility

When creating an account, you are responsible for maintaining the confidentiality of login credentials and personal account information. You accept full responsibility for all activities conducted under your account. Notify us immediately at contact@primeoraecomzone.com if you suspect unauthorized use.

3. Product Descriptions & Availability

We aim to provide accurate product details, images, pricing, and availability. Despite our efforts, occasional errors may occur. Product images may differ slightly from actual items due to screen display differences. We reserve the right to correct errors, update information, or discontinue products at any time without prior notice. Questions? Contact contact@primeoraecomzone.com.

4. Orders, Payments & Pricing

All orders must be authorized and paid in full. Payments are processed through secure gateways, and we also offer Cash on Delivery where applicable. Prices, discounts, and shipping fees may change without prior notice. Orders are confirmed only after successful payment. For inquiries regarding pricing, payment, or failed transactions, contact contact@primeoraecomzone.com.

5. Shipping & Delivery

We strive for prompt delivery, but shipping times may vary depending on location, availability, and carrier delays. We are not liable for delays caused by third-party shipping providers. For tracking or delivery issues, please contact contact@primeoraecomzone.com.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Prime Ora Ecom Zone or its licensors and is protected under copyright, trademark, and intellectual property laws. Unauthorized use of website content is prohibited. For inquiries about usage rights, contact contact@primeoraecomzone.com.

7. Limitation of Liability

Prime Ora Ecom Zone shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the website, products, or services, including lost profits, data loss, delays, or errors in product information. For any concerns or claims, contact contact@primeoraecomzone.com.

8. Termination of Access

We reserve the right to suspend or terminate your access to the website at our discretion, without prior notice, for violations of these Terms or unlawful conduct. Questions about account suspension? Email contact@primeoraecomzone.com.

9. Modifications to Terms

We may update these Terms and Conditions periodically. Major changes will be communicated on the website or via email. Continued use of the site after modifications constitutes acceptance of the updated terms. For clarifications, contact contact@primeoraecomzone.com.

10. Contact Information

If you have any questions, complaints, or suggestions regarding these Terms and Conditions, please reach out to our support team at contact@primeoraecomzone.com. Our team is committed to providing clear and helpful responses.

At Prime Ora Ecom Zone, your satisfaction is our priority. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds to ensure fairness, clarity, and convenience. For questions, reach out to contact@primeoraecomzone.com.

1. Return Eligibility

Products can be returned within 15 days of receipt. Eligible items must be unused, undamaged, and in their original packaging. Non-returnable items include perishable goods, personal hygiene products, gift cards, and items marked as final sale. For assistance, contact contact@primeoraecomzone.com.

2. How to Initiate a Return

To initiate a return, email our support team at contact@primeoraecomzone.com with your order number and reason for return. We will provide instructions and a return authorization. Returns without authorization may not be accepted.

3. Refund Processing

After receiving and inspecting the returned item, we will notify you via email regarding approval or rejection of your refund. Approved refunds will be issued to the original payment method within 7–10 business days. For inquiries about refunds, contact contact@primeoraecomzone.com.

4. Exchanges

We offer exchanges only for defective, damaged, or incorrect items. To request an exchange, contact contact@primeoraecomzone.com and provide order details. Replacement items will be shipped at no additional cost.

5. Shipping Costs & Responsibilities

Return shipping costs are generally the responsibility of the customer, except in cases where the return is due to our error (e.g., damaged or incorrect item). Original shipping fees are non-refundable. For shipping guidance or questions, contact contact@primeoraecomzone.com.

6. Extended Support

If you encounter issues after the 15-day window, please still reach out to contact@primeoraecomzone.com. While returns may not be guaranteed, we review each case individually to provide support and guidance.

7. Customer Support Contact

Our customer service team is available via email at contact@primeoraecomzone.com. We aim to respond promptly to questions regarding orders, returns, exchanges, and refunds. Your satisfaction is our priority.